Gas Leak
Step 1: Shut off the gas mains in the meter box. If the smell of gas is inside, open all the doors and windows.
Step 2: Ensure that no gas appliances have been left on by mistake without ignition.
Step 3: If after hours, contact ATCO on 13 13 52 for further instructions.
Major Water Leak
Step 1: Turn off water at the mains (if unsure of the location, contact the Water Corporation on 13 13 75).
Step 2: If after hours, contact the Water Corporation for advice. If a plumber is required, please call Doc Hayward's Plumbing and Gas on 0418 902 715.
Step 3: Soak up all excess water.
Leaking Hot Water System
Step 1: Turn off hot water system tap or switch and or/mains water.
Step 2: If cannot wait until the next business day and a plumber is required, please call Doc Hayward's Plumbing and Gas on 0418 902 715.
No Water or Discoloured Water
Step 1: Check the Water Corporation website for any outages or works that may be in progress that may affect the water quality.
Step 2: If no outages or issues are listed on the website, call the Water Corporation on 13 13 75
No Power
Step 1: Check RCD's have not tripped (if so, re-engage switches).
Step 2: Unplug all appliances and check them one at a time to see if there is a fault with any of the appliances.
Step 3: Check for outages on Western Power website (if there is an outage, estimated time to be provided by Western Power).
Fallen Power Line
Step 1: Contact Western Power immediately on 13 13 51 and do not approach the area within 8 meters.
Break In
Step 1: Contact the Police and report the break in. The Police will give to you a Police Report number - you must report this to Centro Estates the next working day. Without obtaining the police report number, the cost of replacing the glass will be invoiced to you.
Step 2: If there is any other damage to the property besides glass damage, this must be reported to Centro Estates the next working day.
Step 3: If the property is not secure i.e. broken windows/locks, please use the provided contacts.
What if I lock myself out of my house?
It is important that you take care of your keys. Should you find yourself locked out of your home and in a need of a spare key you may collect a key (if available) from our office during normal office hours.
Should you find yourself locked out over a weekend or afterhours please be aware that you will be required to contact a locksmith at your own expense. Keys lost/stolen with your address details could result in the property needing new locks and this will be at your expense. Please report the incident to your property manager as soon as possible.
Please note that if the matter is NOT an emergency and a contractor is called for after hours or weekend call out then you may be responsible for the costs.
Emergency Contacts:
Ambulance: 000
Police: 000
(non-emergency): 13 14 44
Crime Stoppers: 1800 33 00
Fire and Emergency Services: 000
Non-Emergency: 9395 9300
State Emergency Services: 132 500
Western Power: 13 13 51
Telstra: 13 22 00
Optus: 13 33 45
Guvnor Lock Smiths: 08 6555 7792
Doc Hayward's Plumbing and Gas: 0418 902 715
Balcatta Glass: 9240 4422
Water Corporation: 13 13 75